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Terms of Business

IT Governance Ltd—Legal Statements

Read our PRIVACY POLICY here

Terms and Conditions of Web Site Use

  • This web site is operated by IT Governance Ltd, of Unit 3, Clive Court, Bartholomew's Way, Cambridgeshire Business Park, Ely, Cambridgeshire, CB7 4EA, registered in England with number 4418178 (“the Company”).
  • Any user of the Company’s web site accepts unreservedly, by using the site or purchasing products from it, the terms and conditions for its use and the conditions of contract that are set out here. These terms include the legal jurisdiction within which any legal issues arising from the operation of the site may be addressed. Any person who does not wish to accept these terms and conditions, or who knows, or ought to know, of any reason why these terms and conditions might not be capable of applying to their purposes, is not authorized to use this site nor to make any purchase from this site. These terms apply to each and every visit that a user may make to this site.
  • Security:
    • In order to ensure that this web site remains available to all users, the Company may monitor network traffic to identify unauthorized attempts to upload or change information or to otherwise cause damage to the site. Anyone using this site expressly consents to such monitoring.
    • Unauthorized attempts to modify, alter, deface, destroy or corrupt any information stored on this site or this system, to defeat or circumvent any security features, to probe, scan or test for vulnerabilities, to breach security or authentication measures, to forge TCP/IP headers, to install or attempt to install unauthorized software, to mount Denial of Service attacks or to utilize this system for reasons other than its intended purposes are expressly prohibited. Such unauthorized uses may result in criminal prosecution.
    • Any possible criminal activity will be reported, together with any evidence that may be gathered, to the appropriate authorities.
  • Disclaimer of Liability
    • Every effort is made to provide useful, accurate, and complete information. However, we cannot guarantee that there are no errors. The Company makes no claims, promises or guarantees about the accuracy, completeness, usefulness, or adequacy of the content of this site and expressly disclaims liability of any sort for errors and omissions in the content of this site.
    • Neither the Company, nor its employees, associates, nor contractors make any warranty, expressed, implied, or statutory—including, but not limited to, any warranty that third-party rights or titles have not been infringed, or any warranty of merchantability or fitness for any particular purpose.
    • No warranty of any sort is made with respect to the content of third-party sites that have links from this site, and all liability of every sort is expressly disclaimed.
    • The Company is not liable in any circumstances for special, indirect, or consequential damages or any damages whatsoever resulting from loss of use, loss of data, or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with any use of the information or services available on this site.
  • Disclaimer of Endorsement
    • This site, and documents posted on it, may contain hypertext links or pointers to information created and maintained by other public and private organizations. The Company does not guarantee the accuracy, relevance, usefulness, timeliness, or completeness of any linked information.
    • The inclusion of links or pointers to other sites is not intended to assign importance to those sites and the information contained in them, nor is it intended to endorse, recommend, or favor any views expressed, or commercial products or services offered on those sites, or the organizations sponsoring the sites, by trade name, trademark, manufacture, or otherwise.
    • Reference on this site to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the site's visitors and does not constitute endorsement, recommendation, or favoring by the Company.
    • The views expressed by any individual within the web forum are the views of that individual only and do not reflect or represent in any way the views of the Company.
  • Copyright
    • All content on this site, and all content of any documents provided to visitors or clients (in, for instance, newsletters), is the property of the Company, or of another original copyright holder, unless stated otherwise.
    • No user may copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, display, or in any way exploit, any of the content, in whole or in part, except with the express written agreement of the Company or of the original copyright holder. These copyright terms apply to all books and other products purchased from, or acquired by accessing, this site.
  • Free services
    • The Company provides a number of free services from its site, such as newsletters, white papers, etc. There is no contract with the Company for any free service, so no user can become a client by using any free service, and the Company is not liable to any user in any way resulting from use of any free service.
  • Products purchased from the Company
    • The Company makes no representation and gives no warranty with respect to any of the products provided by the Company. It does not suggest any product is suitable for any particular use. The Company’s customizable document templates are provided without liability of any sort.
    • Documents are provided as standard template versions to be edited and changed to suit each individual user’s circumstances. The Company does not refund money if a user decides, for any reason whatsoever, not to use a document template once it has been purchased. This does not affect the customer's statutory right to cancel.
    • Although they have been subject to careful review, documents may include technical inaccuracies or typographical errors.
    • Procedures and policies available from this site are only likely to apply in those jurisdictions or countries or situations for which they have been expressly drafted. No liability of any sort can be accepted from any attempt to apply them in different circumstances.
    • We store the contract's content and will send you the details of your order as well as a link to our general terms via email. You can find the terms here at all times. The details about your recent orders can be found in your customer login.
  • Public training course terms and conditions
    • All IT Governance Ltd (“ITG”) public training courses, including all those for which we act as booking agents for third-party training providers, are subject to the terms and conditions set out below and, by booking an ITG training course or a third-party training course through us, our customers (“You”) are accepting these terms and conditions.
    • Booking
    • Prices for individual courses are as advertised on our website and are exclusive of VAT. VAT will be added to the advertised price to arrive at the final total cost. The course price includes trainers’ time, provision of training rooms and necessary facilities, all necessary training materials and morning and/or afternoon refreshments. It doesn’t include travelling or other subsistence costs.
    • Bookings can be made by credit card online via our website (www.itgovernance.co.uk), by telephone (1 877 317 3454), by mailing a booking form to fax + 44 1353 662667, or by emailing it to our sales office: servicecentre@itgovernance.co.uk.
    • Bookings—which are in all cases subject to availability of places on courses and, for third-party courses on confirmation to us by the training provider that the course will actually run—will only be accepted when:
       
    • The full purchase price has been paid through the booking page for your chosen course through our website, or
    • a valid purchase order has been received by ITG from a UK local authority, other UK public sector organization or a company that has an approved credit account with us, and/or
    • the full purchase price has been received by bank transfer to ITG in advance.
  • Delegates will not be permitted to enter the classroom if payment has been not been made as set out above. The cancellation terms above shall apply in any case.
  • Once a booking has been accepted, cancellation terms (below) apply.
  • Delegate Cancellation Charges

    You may cancel your booking without penalty providing ITG receives written notice more than 28 working days prior to the start of the relevant training course. Written cancellations received by us between 28 and 21 days prior to the start of the training course will be subject to a 25% cancellation fee, and if between 20 and 11 days a 50% cancellation fee. No refunds will be given for written cancellations received 10 working days or fewer before the start of the training course.

  • Substitutions

    Delegates can be transferred from one course to another or alternative delegates can be substituted for those already booked on a course. For this to happen, the following fees apply: Witten notification more than 28 working days prior to the start of the relevant training course without penalty; between 28 and 21 days prior to the start of the training course a 25% transfer fee; 20 to 11 days a 50% transfer fee. Transfers 10 days or fewer in advance of a course will be treated as a cancellation and will be charged a 100% cancellation fee.

    (N.B. Unless we know the names of delegates five working days in advance, it may not be possible to provide attendance certificates at the end of the training course.)
  • Course Cancellations. ITG (and its selected training partners) reserve the right to cancel training courses but will endeavor not to do so within 10 working days prior to the start of the course. If a training course is cancelled, ITG’s only obligation to you will be, at our discretion, to either reschedule the canceled course within 4 months or to refund in full the fees paid by you for the training course. To the fullest extent permitted by law, ITG will not be liable to you in contract, tort, negligence, or otherwise for any loss, damage, costs, or expenses of any nature whatsoever incurred or suffered by you as a direct, indirect, special, or consequential nature arising from such a cancellation.
  • VISAs Delegates from outside the UK may have to obtain VISAs in order to attend a public training course in the UK. We will use our best endeavors to provide you with reasonable support in order for you to obtain a visa, but the actual issue of a visa is beyond our control and we have no liability to you in respect of the issue of such a visa. We will only issue appropriate invitation letters once you have booked and paid for the course(s) you wish to attend, and our visa invitation letters will only be in respect of such course(s). If your visa is not issued in time for you to travel to the UK to attend your chosen course, we will, at your discretion, arrange for you to attend an alternative course at a later date or we will, without deduction, refund to you any course fees paid. We will not under any circumstances be responsible for travel costs you may have incurred. If your visa is issued in sufficient time for you to attend your course but you do not attend, then our standard cancellation clauses will apply.
  • Delegate Background. You are responsible for ensuring that the backgrounds of your delegates are suitable for the training course that they are attending. ITG will not be liable for any refund if delegates decide that the course material is inappropriate for them or where they are unable to participate fully for any reason. In no circumstances will ITG be liable to refund any amount in excess of the agreed and paid price for any training course. This applies in particular (but is not limited) to any traveling, subsistence, or consequential expenses of any sort incurred by your delegates.
  • Copyright and Intellectual Property. All copyright and other intellectual property rights in or relating to any course materials provided or made available in connection with the course are and remain the sole property of ITG and/or its third-party providers. Course materials may not be used, copied, reproduced, stored in a retrieval system, distributed or transmitted in whole or in part or in any form or by any means—whether electronically, mechanically, or otherwise—or translated into any language, without the prior written permission of ITG and/or its third-party providers.

Consumer Protection (Distance Selling) Regulations 2000 – delivery, cancellation and returns

  • In line with the consumer protection (distance selling) regulations, the terms set out below apply only to purchases made from this website by consumers, and do not under any conditions apply to purchases made by businesses or by individuals acting for or on behalf of businesses, organizations, or corporations of any sort.
  • All hardcopy items are subject to a shipping charge, which will be raised at the point of sale. Further specific conditions governing shipping charges (including a list of those countries for which risk in the delivery passes to the purchaser on dispatch from our facility) are set out here.
  • All the "prior information" required under the regulations is provided in each individual product description page on this website.
  • Substitute goods will only ever be supplied with the consumer’s prior agreement.
  • RETURNS POLICY—subject to the clauses below, consumers may cancel the purchase of any items purchased through this site and return the goods to the company for a refund of the purchase price.
  • With the exception of unsealed audio or video recordings or software or electronic subscription products or downloadable templates, documents, books, or reports in PDF or other electronic formats (the value in which is inherent in the information and/or analysis that has been delivered, and which, by its nature, cannot be returned), consumers have a statutory right to cancel purchases made from this website at any time up to 7 (seven) working days starting the day after delivery.
  • Subject to the point above, consumers who choose to cancel their purchase must inform the company by writing to the Company’s registered office address, or by emailing servicecenter@itgovernanceusa.com, quoting the electronic purchase sale number, the date of the transaction, and the items purchased. This letter must contain a categoric statement that the delivered materials have not been copied, duplicated, or used in any way.
  • Consumers are responsible for protecting and maintaining goods and must return all goods purchased and in respect of which they wish to exercise their right to cancel, at their own expense and in the same condition as they received them, to the Company’s registered address.
  • We will refund in full the actual purchase price paid for the returned items, together with the cost of delivery. When goods are returned to us or collected by us at our own cost, we will deduct these costs from the amount of money that we will refund to the consumer.
  • Severability
    If any of these terms is at any time held in any jurisdiction to be void, invalid, or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
  • No Waiver
    No waiver by the Company, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
  • Governing Law.
    These terms shall be governed by and construed in accordance with the laws of England and the user explicitly accepts that only the law courts of England have jurisdiction to deal with any matter arising from or in any way, whether directly or indirectly, related the use of this website and, accordingly, the user explicitly waives all and any rights to bring any action of any sort in relation to this web site or to any transaction carried out with it or any data stored on it or provided to is in any court anywhere else in the world.
  • RETURNS. Subject to prior cancellation of an order, in line with the conditions set out above, all products must be returned to our warehouse in the UK. Please obtain a returns number from our sales and support staff by emailing servicecenter@itgovernanceusa.com with details of your canceled purchase and we will email you with a returns number together with the current returns mailing address.
IT Governance Ltd is registered in England, number 4418178.
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