ITIL® v3 to ITIL® 4 – What has changed and how to transition

In February 2019, ITIL 4 was released, the long-awaited update to ITIL v3.

Many terms have changed – ‘processes’ are now ‘practices,’ for instance – and there are new concepts – like the ‘service value system’ or ‘SVS’ – but fundamentally, both versions have the same goal: improving IT services to better meet business requirements and customer expectations.

A more critical difference is that ITIL 4 takes a holistic approach that is more in line with other popular methodologies such as Agile and DevOps, and is easier to integrate throughout an organization rather than just in IT.

This free paper sets out the key differences between ITIL v3 and ITIL 4, and explains how to transition. Download it now to discover:

• The new ideas ITIL 4 presents around value creation
• The four dimensions model
• The key differences between ITIL v3’s lifecycle and ITIL 4’s SVS
• The change from ITIL v3’s ‘processes’ to ITIL 4’s ‘practices’
• The new certification scheme