ISO/IEC 20000-1:2018 - Information technology - Service management - Part 1: Service management system requirements
ISO/IEC 20000-1:2018 specifies the requirements for a service management system (SMS) and how organizations can establish, implement, maintain, and improve an SMS.
This is an update of the ISO20000-1 (ISO 20000-1) Service Provider Requirements standard.
Who should use this?
The Standard can be used by:
- Organizations performing conformity assessments against ISO/IEC 20000-1:2018
- Customers looking for a service and requiring assurance of the quality of the services
- Organizations that would like to improve the planning, design, transition, delivery, and improvement of their services with an SMS
- Customers requiring a consistent approach to the service lifecycle from all their service providers, including those in a supply chain
- Organizations that are looking to measure, monitor, and review their SMS;
- Organizations that would like to demonstrate their capability in terms of the planning, design, transition, delivery, and improvement of their services
- Advice or training providers in service management.
