Availability and Capacity Management in the Cloud

Lessons from real Cloud implementations in a narrative format

In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean’s fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure.

Learn from Chris’s successes, avoid his mistakes

Based on the real-life experience of the author and other ITSM practitioners, the book reveals the combination of business, financial, and technical expertise required for such a project and exposes potential pitfalls. Through Chris’s experiences, the book explains how to handle many of the issues that arise. Such issues include the common tendency to confusing availability with capacity and the flawed assumption that using the Cloud can solve all an organization’s service problems without further intervention.

Contents

1. All Together Now
2. One Big Happy Family
3. Who Wants to Support this Service?
4. The Abandoned Service
5. Don't Confuse me with the Details
6. Voices in the Night
7. When Capacity isn't Enough
8. Coffee Talk
9. Just Sit There and Take It
10. Once More Unto the Breach, My Friend?
11. Reprimand by Remote Control
12. Success Feels Good
13. No Plan Survives Contact with Reality
14. Things are Rarely what they Seem