IT-Enabled Business Change - Successful Management

How IT can be utilised to deliver effective business change

Future-proofing your organisation in response to external challenges requires the ability to deliver successful business change. The high-profile failure of major IT-related projects in recent times underlines the impact on commercial outcomes. IT-Enabled Business Change provides practical guidance on the entire process of business change, from identification and sponsorship to implementation and benefits review.

Key areas covered include:

• Strategic alignment and execution of change
• The IT-enabled business change lifecycle
• Integrated approach to change
• Skills and techniques needed at each stage
• Key business and IT roles

IT-Enabled Business Change examines the types of business change processes that involve the use of IT, from the reasons organisations change the way they work to how that change is identified, managed and implemented.

The structure follows a new IT-enabled business change lifecycle which focuses on strategic alignment and delivering benefits rather than implementing a technology solution. All those involved in organisational change need to understand the pitfalls and the critical success factors.

The potential audience therefore covers a wide range of business and IT executives, managers, professionals and expert users. The main desired outcome of this book is that it helps those who are involved in IT-enabled business change projects to understand the issues and to be more successful.

Contents

1. Introduction
2. Overview: IT-Enabled Change
3. Business and IT Alignment
4. Business Improvement
5. Business Change Design
6. Change Implementation
7. Benefits Management
8. Skills and Techniques