IT Service Management Health Check

Description

Generate real service improvements by assessing your organisation’s status against the international standard ISO/IEC 20000.

Product overview

The service is designed to help your organisation develop its IT service management (ITSM) arrangements in order to meet the requirements of internationally recognised good practice enshrined in ISO 20000, and thereby to identify the actions that are required to meet its short-, medium- and long-term service management targets.

What will your organisation gain from this service?

The Health Check’s key deliverable is an executive report, which details the areas for improvement in your service management capability. You will also receive an action plan of recommended activities and solutions aimed at meeting your organisation’s objectives by adopting recognised best practice.

About ISO 20000

ISO 20000-1:2011 is the international standard for IT service management systems (SMS) and is relevant for any type or size of organisation. By creating a service management system (SMS) compliant with ISO 20000, organisations will achieve:

• Greater alignment of IT services with business strategy
• An increased ability to adapt to major organisational change
• Competitive advantage
• The ability to qualify for certain procurement and tendering opportunities.

Health Check consultancy outcomes

1. Evaluation of the current service management environment
   A high-level assessment of your organisation’s current service management capability will help to put into context your requirements for a service management system.
2. An audit of your current service management arrangements
   ‘Where are we now?’ An assessment of current processes, working practices and capabilities.
3. A gap analysis of your current service management capabilities in relation to your targets
   ‘Where do we want to be?’ These objectives could range from an increase in customer satisfaction to achieving accreditation under the internationally recognised standard for IT service management, ISO 20000-1:2011.
4. Development of a prioritised action plan
   ‘How do we get there?’ This phase will culminate in a report detailing the strengths and weaknesses of, and potential threats to, your objectives, including a plan to close the gaps between your current service management capability and the targeted position. The executive report will include details of recommended actions, resources and support.

Conditions

The price applies for businesses with the following specifications:

• One physical location in the UK for the on-site visit and audit.
• A single IT department, division or organisation.

For larger or more complex organisations, please contact us for a quote.

Evaluate and improve the effectiveness of your service management system. Buy this service today or call us on +44 (0) 845 070 1750.

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