Skip to Main Content
USA
Select regional store:
Get ahead in Cloud security – save 25% on selected training courses. Find out more.
ITIL 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

ITIL 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition


SKU: 5525
Authors: Claire Agutter
Publishers: ITGP
Format: PDF
ISBN13: 9781787782198
Pages: 211
Published: 28 Apr 2020
Format: ePub
ISBN13: 9781787782204
Pages: 211
Published: 28 Apr 2020
Format: Audiobook
ISBN13: 9781787782228

ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more.

It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account. Apply online today or call our training sales team on +1 877 317 3454.

Options:
Price: $39.99
Overview

What is ITIL 4?

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework – ITIL 4 – has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organization’s wider business strategy.


The essential link between your ITIL qualification and the real world

ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, and more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners.

The book offers practical tips – based on the author’s extensive experience – for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.

Ideal for self-study candidates and training participants, ITIL 4 Essentials will prove a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education.

This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including:

  • Replacing ‘change control’ with ‘change enablement’ throughout
  • The removal of ‘IT’ from the definition of a change
  • Updating definitions for customer, sponsor and user

ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Itil licensed by axelos
About the author

Claire Agutter

Claire Agutter is interested in anything that helps IT work better. She has more than two decades’ experience as a service management consultant, trainer, speaker, and author. She is the founder of Scopism, an organization that focuses on publications, events, and consultancy linked to SIAM (service integration and management). She recruited and led the team of volunteers who contributed to the SIAM Foundation and Professional Body of Knowledge publications and created the online SIAM community. From 2018 onward, she has been nominated every year by Computer Weekly as one of the most influential women in UK tech.

A long-time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL v3 and ITIL 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.4 on Amazon.

To view all her publications, visit: itgovernancepublishing - Claire Agutter.

Customer reviews

top
This website uses cookies. View our cookie policy
NCSAM:
Save 15%
here
Loading...