ITIL Certification Service Capability - Op. Spp. & Analysis Online Training (90-Day Online Access)

Description

Use a flexible form of learning to study toward your ITIL Intermediate qualification—order today!

Accredited by APMG and CSME—two of the ITIL Examination Institutes!

Fully aligned with the ITIL 2011 syllabus!

What's Included?

• 90 days online access to the Certification in ITIL Service Capability—Operational Support & Analysis course
• Electronic workbook helping you along the way with your studies—available through the online access
• Online mentoring—enables students to connect online with ITIL Expert mentors and/or other students to get answers to the questions that might come up during the course.
• (Exam fee not included) Additionally, you can now pay for your ITIL Intermediate exam online.

This course allows you to study for the Certificate in ITIL Service Capability—Operational Support & Analysis exam. This online course is the equivalent to five-day classroom-based course. Allowing you to study in your own time and at your own pace.

Using online video lectures, printable courseware, and online mentoring, this course will cover most of the information you need to know to pass the Certificate in ITIL Service Capability—Operational Support & Analysis exam at your first attempt. The course will be of interest to those who wish to be certified in a deep level understanding of ITIL processes and roles. Attention to the ITIL Service Lifecycle is illustrated as part of the curriculum, however, the primary focus is the process activities, execution, and use throughout the ITIL Service Lifecycle.

Upon successful completion of this course and examination, students can expect to gain competencies in the following Operational Support & Analysis areas:

• Service management as a practice
• Service Operation principles
• The processes pertaining to Operational Support and Analysis across the service lifecycle
• How all processes in ITIL Operational Support and Analysis interact with other service lifecycle processes
• How to use and measure the ITIL Operational Support and Analysis processes, activities, and functions to achieve operational excellence
• The importance of IT Security and its contributions to ITIL Operational Support and Analysis
• Understanding the technology and implementation considerations surrounding ITIL Operational Support and Analysis
• The challenges, critical success factors, and risks associated with ITIL Operational Support and Analysis
• Specific emphasis on the Service Operation lifecycle processes and roles
• Operational activities of processes covered in other lifecycle stages
• Organizing for Service Operation, which describes functions to be performed within the Service Operation and support such as Service Desk, Technical, IT Operations, and Application Management

Credits Earned:

Upon completion of this course, you will have earned 4 ITIL Expert credits and 38 PDU credits.

Prerequisites:

Students must hold the ITIL Foundation Certificate in IT Service Management, attained through either an ITIL V2-V3 Foundations Bridging course or the ITIL Foundations course. It is highly recommended, although not mandatory, that each student read the corresponding ITIL book associated with the Intermediate certification class they are subscribing to.

Key Features and Benefits:

• Provides a flexible route for individuals to study for the Certificate in ITIL Service Capability—Operational Support & Analysis—allowing you to study in your own time and at your own pace.
• Endorsed by two of the ITIL Examination Institutes for study toward the Certificate in ITIL Service Capability—Operational Support & Analysis—demonstrating the quality of the training material.
• A cost-effective route to gaining the Certificate in ITIL Service Capability—Operational Support & Analysis—saving you on average at least 40% over a classroom-based course.
• Using online video lectures, printable courseware, and online mentoring, this course provides a comprehensive route to gaining this highly regarded ITIL qualification. Additionally, it allows you to earn ITIL Expert credits to put toward attaining the ITIL Expert accreditation.

Subscribe to this online course today!

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