Use a flexible form of learning to study toward your ITIL Intermediate qualification
What's Included?
- 90 days online access to the Certification in ITIL Service Capability—Planning, Protection & Optimization course
- Electronic workbook helping you along the way with your studies—available through online access
- Online mentoring—enables students to connect online with ITIL Expert mentors and/or other students to get answers to the questions that might come up during the course
- (Exam fee not included) Additionally, you can now pay for your ITIL Intermediate exam online
This course allows you to study for the Certificate in ITIL Service Capability—Planning, Protection & Optimization exam. This online course is the equivalent to five-day classroom-based course, allowing you to study in your own time and at your own pace.
Using online video lectures, printable courseware, and online mentoring, this course will cover most of the information you need to know to pass the Certificate in ITIL Service Capability—Planning, Protection & Optimization exam at your first attempt.
The course will be of interest to those who wish to be certified in a deep level understanding of ITIL processes and roles. Attention to the ITIL Service Lifecycle is illustrated as part of the curriculum—however, the primary focus is the process activities, execution, and use throughout the ITIL Service Lifecycle.
Upon successful completion of this course and examination, students can expect to gain competencies in the following Planning, Protection & Optimization areas:
- Service management as a practice
- Processes across the service lifecycle pertaining to the practice elements within Planning, Protection, and Optimization
- Capacity Management as a capability to realize successful service design
- Availability Management as a capability to realize successful service design
- IT Service Continuity Management as a capability to support overall Business Continuity Management
- Information Security Management as part of the overall corporate governance framework
- Demand Management
- Planning, Protection, and Optimization roles and responsibilities
- Technology and implementation considerations
- Challenges, critical success factors, and risks
Credits Earned
Upon completion of this course, you will have earned 4 ITIL Expert credits and 38 PDU credits.
Prerequisites
Students must hold the ITIL Foundation Certificate in IT Service Management, attained through either an ITIL V2-V3 Foundation Bridging course or an ITIL Foundation course. It is highly recommended, although not mandatory, that each student read the corresponding ITIL book associated with the Intermediate certification class they are subscribing to.
Key Features and Benefits:
- Provides a flexible route for individuals to study for the Certificate in ITIL Service Capability—Planning, Protection & Optimization—allowing you to study in your own time and at your own pace.
- Endorsed by two of the ITIL Examination Institutes for study toward the Certificate in ITIL Service Capability—Planning, Protection & Optimization—demonstrating the quality of the training material.
- A cost-effective route to gaining the Certificate in ITIL Service Capability—Planning, Protection & Optimization. Saving you on average at least 40% over a classroom-based course.
- Using online video lectures, printable courseware, and online mentoring, this course provides a comprehensive route to gaining this highly regarded ITI qualification. Additionally, it allows you to earn ITIL Expert credits to put toward attaining the ITIL Expert accreditation.
