ITIL Service Design Self-Paced Online Training Course

SKU: 4910

Format: Distance learning
Published: 12 Feb 2018
Availability: Available within 24 business hours

Learn how to successfully implement ITIL® Service Strategy best practices, and how to define services, market spaces, customer assets and service assets within Service Strategy.
Learn how to conduct strategic assessments, and understand how to manage demand for IT services.
Please note - those wishing to study the Service Strategy course should already hold the ITIL® Foundation certificate.
This training course does not include the exam, however you can purchase the ITIL exam voucher here.

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account. Apply online today or call our training sales team on +1 877 317 3454.

Price: $670.00

Description

Who should attend this course?

Anyone involved in design and development or project/programme management and administration. Security and information assurance staff, data centre managers, and applications and hardware support.

Why choose IT Governance for your training needs?

Study online at your own pace
90 or 150 days of online access
Fully accredited
Includes videos, quizzes, exercises, study guides, the official syllabus, and sample exams
Tutor support included

Course details

What does this training course over?

The course will cover:

Introduction to Service Design
Service Design principles
Service Design processes
Service Design related activities
Organizing for Service Design
Considerations of technology for Service Design
Implementation and improvement of Service Design

Course duration and times

Course duration is a minimum of 21 hours. 150-day courses are available.

CPD points

This course is equivalent 3 ITIL credits.

Exams and qualifications

ITIL Service Strategy exam

Please note the exam is purchased seperately.

The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Design course before requesting their exam voucher.

Can exams be retaken?

If you fail the exam, you are able to resit it at an extra cost.

Prerequisites

Are there any prerequisites for this course?

Students wishing to study the Service Design course should already hold the ITIL Foundation certificate.

Is there any pre-reading?

There is no recommended reading for this course.

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