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Learn how to successfully apply Service Offerings and Agreements (SOA ) best practices, and gain competencies in SOA processes. Learn how to provide value to the customer, service provider, and IT organization, make sure service level agreements have an underpinning support structure and manage partners and suppliers in an appropriate way.
Learning method | Distance Learning
Duration | 30 hours (minimum)
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Please note the exam is not included, and can be purchased separately here >>
Desktop support staff; data center management; network operations; server support and administration staff; development, testing and QA managers; QA team leaders; analysts; asset management; and change and configuration management.
The course will cover:
Course duration is a minimum of 30 hours.
This course is equivalent 4 ITIL credits.
Please note the exam is purchased separately.
The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. Exam can be taken online with a web proctor (PeopleCert).
If you fail the exam, you are able to resit it at an extra cost.
Students wishing to study the RCV course should already hold the ITIL Foundation certificate.
There is no recommended reading for this course.