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Learn how to successfully apply Service Offerings and Agreements (SOA ) best practices, and gain competencies in SOA processes. Learn how to provide value to the customer, service provider, and IT organization, make sure service level agreements have an underpinning support structure and manage partners and suppliers in an appropriate way.
Learning method | Distance Learning
Duration | 30 hours (minimum)
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Please note the exam is not included, and can be purchased separately here >>
Process and procedure engineers, application developers and managers, anyone working in project/program management and administration, and anyone working in management or business development.
The course will cover:
Course duration is a minimum of 30 hours.
This course is equivalent 4 ITIL credits.
Please note the exam is purchased separately.
The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (PeopleCert).
If you fail the exam, you are able to resit it at an extra cost.
Students must hold the ITIL Foundation certificate and have completed the SOA Agreements course before requesting their exam voucher.
There is no recommended reading for this course.