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Learn how to successfully implement ITIL Service Operation best practices with this course.
Learning method | Distance Learning
Duration | 21 hours (minimum)
Pay by purchase order | Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account. Apply online today or call our training sales team on +1 877 317 3454.
Please note the exam is not included, and can be purchased separately here >>
Service desk management and staff, applications and hardware support, network operation staff, process and procedure engineers, application developers and managers, and supplier manager,s or anyone who has an interest in the Service Operation lifecycle.
The course will cover:
Course duration is a minimum of 21 hours. You can choose from either a 90-day, or 150-day course.
This course is equivalent 3 ITIL credits.
Please note the exam is purchased seperately.
The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (PeopleCert). Students must hold the ITIL Foundation certificate and have already completed the Service Strategy course before they can request their exam voucher.
If you fail the exam, you are able to resit it at an extra cost.
Students wishing to study the Service Strategy course should already hold the ITIL Foundation certificate.
There is no recommended reading for this course.