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Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification.
SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.
SIAM supports cross-functional, cross-process, and cross-provider integration. It creates an environment where all parties:
Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition by Claire Agutter et al has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices.
Suitable for anyone working in ITSM (IT service management), IT, service integration, and project management, the book introduces the EXIN SIAM™ Foundation syllabus and provides essential reading for the exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification.
Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization – buy your copy today!
Claire Agutter is interested in anything that helps IT work better. She has more than two decades’ experience as a service management consultant, trainer, speaker, and author. She is the founder of Scopism, an organization that focuses on publications, events, and consultancy linked to SIAM (service integration and management). She recruited and led the team of volunteers who contributed to the SIAM Foundation and Professional Body of Knowledge publications and created the online SIAM community. From 2018 onward, she has been nominated every year by Computer Weekly as one of the most influential women in UK tech.
A long-time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL v3 and ITIL 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.4 on Amazon.
To view all her publications, visit: itgovernancepublishing - Claire Agutter.