ITIL® Books

ITIL® Foundation – ITIL 4 Edition

The first ITIL® 4 publication from the official publisher of the ITIL manuals, ITIL® Foundation – ITIL 4 Edition, covers the latest evolution of ITIL and the key concepts of the ITIL 4 IT service value system.

ITIL® Foundation – ITIL 4 Edition will:

• Provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working
• Explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation exam
• Act as a reference guide that practitioners can use in their work, further studies and professional development.

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ITIL® Lifecycle Publication Suite

Available in various formats, the ITIL Lifecycle Publication Suite contains the five core ITIL v3 (2011) books, which are designed to be read together:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
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ITIL® Service Strategy

Service Strategy contains the majority of the 2011 updates. It gives detailed strategic guidance on how to set and manage the overall strategy for IT in order to deliver IT services that are aligned with business needs.

This book covers:

• The development of markets
• Service assets
• Implementation of strategy through the ITIL Service Lifecycle
• Financial Management
• Service Portfolio Management
• Organizational development
• Strategic risks

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ITIL® Service Design

Service Design gives guidance on the design of IT services that meet the current and future needs of the organization. 

This book covers:

• Service design, objectives, and elements
• Service Catalogue Management
• Selecting the service design model
• Cost models
• Benefit/risk analysis
• Implementing Service Design
• Measurement and control

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ITIL® Service Transition

Service Transition gives guidance on the transition of new or changed service into operation.

This book covers:

• Managing organizational and cultural change
• Knowledge Management
• Service knowledge management system
• Methods, practices, and tools
• Measurement and control
• Companion best practices

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ITIL® Service Operation

Service Operation gives guidance on the delivery of IT services on a day-to-day basis. It includes guidance on achieving effectiveness and efficiency in the delivery and support of services.

This book covers:

• Application Management
• Service Desk
• IT Operations Management
• Control, processes, and function
• Scalable practices
• Measurement and control

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ITIL® Continual Service Improvement

Continual Service Improvement deals with the evaluation and improvement of services. It gives in-depth guidance on evaluating and improving the quality of services, overall maturity of the ITSM services and their underlying processes.

This book covers:

• Business and technology drivers for improvement
• Business, financial, and organizational improvements
• Methods, practices, and tools
• Measurement and control
• Companion best practices

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