Your shopping cart is currently empty.
It covers practices and concepts that are not addressed as part of the DITS syllabus, making it ideal for newly qualified practitioners.
The target audience for the DITS training and associated certification is different to some of the other ITIL training courses. The material is specifically aimed at:
ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more.
It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
The material that you study as part of this training and certification will give you the tools to:
Of course, as with any training, the real gains come from when and how you apply your knowledge. As you study, think about what opportunities you have in your current role to apply what you have learned.
The majority of this book is based on the official ITIL 4: Digital and IT Strategic Leader publication and the associated DITS syllabus. It provides students with the information they need to pass the DITS exam and help them become a successful practitioner.
ITIL® is a registered trade mark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
Claire is a service management trainer, consultant, and author. From 2018–23, she was nominated by Computer Weekly as one of the most influential women in tech. In 2018, 2019, and 2024, she was recognized as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK’s 2017 Thought Leadership Award. Claire is the chief architect for VeriSM™, the service management approach for the digital age. She is the director of Scopism, focusing on best practices for SIAM (service integration and management). Claire has worked with ITGP to publish Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition and Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition, the official guides for the EXIN SIAM™ Foundation and Professional certifications.
After providing support to thousands of people taking ITIL training and certification from version 2 onward, Claire has created this series of books for those studying toward ITIL® 4 Managing Professional and Strategic Leader status.