Description
Use a flexible form of learning to study toward your ITIL Intermediate qualification—order today!
Accredited by APMG and CSME—two of the ITIL Examination Institutes!
Fully aligned with the ITIL 2011 syllabus!
What's Included?
- 90 days online access to the Certification in ITIL Service Capability—Release, Control & Validation (RCV) course
- Electronic workbook helping you along the way with your studies—available through the online access
- Online mentoring—enables students to connect online with ITIL Expert mentors and/or other students to get answers to the questions that might come up during the course
- (Exam fee not included) Additionally, you can now pay for your ITIL Intermediate exam online
This course allows you to study for the Certificate in ITIL Service Capability—Release, Control & Validation exam. This online course is the equivalent to five-day classroom-based course, allowing you to study in your own time and at your own pace.
Using online video lectures, printable courseware, and online mentoring, this course will cover most of the information you need to know to pass the Certificate in ITIL Service Capability—Release, Control & Validation exam at your first attempt.
The course will be of interest to those who wish to be certified in a deep level understanding of ITIL processes and roles. Attention to the ITIL Service Lifecycle is illustrated as part of the curriculum - however, the primary focus is the process activities, execution, and use throughout the ITIL Service Lifecycle.
Upon successful completion of this course and examination, students can expect to gain competencies in the following Release, Control and Validation areas:
- The importance of service management as a practice and Service Transition principles, purpose, and objective
- The importance of ITIL Release, Control & Validation while providing service
- How all processes in ITIL Release, Control & Validation interact with other ITIL Service Lifecycle processes
- What are the processes, activities, methods, and functions used in each of the ITIL RCV processes
- How to use and measure the ITIL RCV processes, activities, and functions to achieve operational excellence
- The importance of IT security and its contributions to ITIL Release, Control & Validation
- The technology and implementation considerations surrounding ITIL Release, Control & Validation
- Change Management as a capability to realize successful service transition
- Service Validation and Testing as a capability to assure the integrity and the quality of service transition
- Service Asset and Configuration Management as a capability to monitor the state of service transition
- Knowledge Management as part of enhancing on-going decision support and service delivery capability
- Request fulfillment and evaluation to assure meeting committed service level performance
- Release, Control & Validation process roles and responsibilities
- Technology and implementation considerations
- Challenges, critical success factors, and risks associated to ITIL Release, Control & Validation
Credits Earned:
Upon completion of this course, you will have earned 4 ITIL Expert credits and 38 PDU credits.
Prerequisites:
Students must hold the ITIL Foundation Certificate in IT Service Management, attained through either an ITIL V2-V3 Foundations Bridging course or an ITI Foundations course. It is highly recommended, although not mandatory, that each student read the corresponding ITIL book associated with the Intermediate certification class they are subscribing to.
Key Features and Benefits:
- Provides a flexible route for individuals to study for the Certificate in ITIL Service Capability—Release, Control & Validation—allowing you to study in your own time and at your own pace.
- Endorsed by two of the ITIL Examination Institutes for study toward the Certificate in ITIL Service Capability—Release, Control & Validation—demonstrating the quality of the training material.
- A cost-effective route to gaining the Certificate in ITIL Service Capability—Release, Control & Validation—saving you on average at least 40% over a classroom-based course.
- Using online video lectures, printable courseware, and online mentoring, this course provides a comprehensive route to gaining this highly regarded ITIL qualification. Additionally, it allows you to earn ITIL Expert credits to put toward attaining the ITIL Expert accreditation.
Subscribe to this online course today!
