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The latest narrative account from ITSM consultant Daniel McLean follows a release and deployment lifecycle, describing common pitfalls and offering helpful advice. Based on real-life experience, the book enables you to learn from expert ITSM practitioners through anecdotal accounts of the release & deployment process, from start to finish.
“Super read, entertaining and informative with some great statements about how things are and/or should be. Cannot wait for the next instalment (or is that release?)” - Dave Jones, Pink Elephant
With so many interested constituencies, processes can go wrong in more ways than they can go right. The problems start when requirements are gathered and, if unmanaged, can flow unchecked through the entire process, potentially delivering something that’s bound to fail while, paradoxically, meeting the specification exactly.
In Release and Deployment: An ITSM Narrative Account, we follow the story of the release & deployment process in fictional form.
Chris has got a new job as a release manager—but he's struggling. Parachuted into a large company to fix its release & deployment process after the catastrophic failure of its new app, Asgard, he finds himself battling an array of insular department heads who are all determined that whatever has gone wrong must be another team’s fault. They all want the finger of blame pointed elsewhere, and Chris seems to be the perfect target – so they shout down his questions and suggestions as insubordination.
How can he pacify his new colleagues, avoid getting fired, and get the job done?
This latest ITSM narrative from Daniel McLean explains the common pitfalls of release & deployment in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have found beneficial.
Based on the real-life experience of the author and other ITSM practitioners, Release and Deployment: An ITSM Narrative Account exposes the potential pitfalls and explores how to handle the issues that come with such projects, all in the face of shifting organizational structures and changing management objectives.
Daniel McLean is an ITSM consultant with over 20 years' experience in IT. He has spent the last ten years designing, implementing, and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice.
Daniel McLean’s other ITSM narrative accounts are also available from IT Governance.