IT Service Management Books

Collaborative Business Design

Collaborative Business Design: The Fundamentals

IT for Business (IT4B) – From Genesis to Revolution

Managing in a Service-Focused World

Pragmatic Application of Service Management, Second edition

Release and Deployment - An ITSM narrative

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition

Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition

SIAM-MSI – An Introduction to Service Integration and Management-Multi-Sourcing Integration for IT Service Management

The Service Desk Handbook: A guide to service desk implementation, management and support

Practical IT Service Management - A Concise Guide for Busy Executives, Second Edition

Ten Steps to ITSM Success

Availability and Capacity Management in the Cloud

Catalogs, Services and Portfolios – an ITSM success story

It’s All About Relationships - What ITIL® doesn’t tell you

The Definitive Guide to IT Service Metrics

Integrated Measurement - KPIs and Metrics for ITSM - A narrative account